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Have you noticed that a lot of customer care or tech support has become automated? Within the last few years, there has been a rise in robots providing real-time support for customers, helping them with everything from simple queries to complex questions.
Amelia is a market-leading digital employee that works as an intelligent virtual agent. She aims to deliver the best elements of human interaction, including wholly natural conversation, to enhance company support with machine speed. In short, she’s a virtual employee. Let’s learn more about her and what sets her apart from some of the best human robots in the market.
|Services||IT, Human Resources, Banking, Insurance, Healthcare|
Amelia is more than your virtual front desk support employee. Her software allows her to work in different fields, including human resources, banking, insurance, telecommunications, and more. No matter what your business priorities are, Amelia enhances user experiences daily, ensuring greater business value as well as driving deeper connections, both with customers and human coworkers.
Amelia combines the best of human employees and artificial intelligence, and she can also help increase sales as well as understand complex data. By adding Amelia to your team, you can achieve your desired outcome in one process while other employees handle more consequential tasks.
Conversational AI works by observing interactions and providing customers with the solution fit for their needs. In other words, for conversational AI to truly be effective, they should think and work like a robot but talk and empathize like human beings. Imagine you’re a customer inquiring a bank about loan details, and you’re met with a virtual AI that only gives you a string of code in response. Not exactly ideal.
That’s why developers try to create a robot that knows how humans communicate, so they can better support the company and add value to the conversation, all while working triple time in a step-by-step process to provide a solution.
What makes Amelia state-of-the-art is its Affective Computing and Sentiment Analysis techniques, which give it an almost human-like quality while performing at computer speed.
Yes, Amelia is designed to enhance the customer journey through digital transformation and enhancing the business process; providing solutions faster every day.
Amelia is one of the market’s leading intelligent virtual assistants. Let’s take a closer look at her many features to understand why she has become an asset to so many businesses across the globe.
Part of a regional or global company? No problem — Amelia’s fluency in multiple languages lets her cater to a diverse client base, adapt to business logic, and therefore provide tailor-fit solutions to companies no matter where their market is located.
Apart from Amelia’s episodic memory, which gives her cognition of events in a sequenced autobiographical form, other unique functions also help her answer complex queries. These include:
In other words, her “brain” is able to recognize logical cues and comprehend them meaningfully, much as a human would.
Let’s say a company is in need of an additional member of the HR support team to help in the recruitment procedure, one that can work overnight. Having a conversational AI solution on the team that can operate at any hour, while also completing tasks at record speed, meets the need for efficiency and employee care. Instead of pushing for employee overtime, the AI can take over during off-hours, increasing time-to-value without leading to worker burnout.
If you think one Amelia will work wonders, think of all the possibilities that multiple Amelia alternatives could offer. The AI comes with a Digital Employee builder that allows businesses to “design custom-made, no-code Conversational AI” (a.k.a. Digital employees) for various purposes, including accelerating deployment speed.
One doesn’t need to have an extensive background in building sophisticated AI, because the program itself is able to assist you by offering suggestions from start to finish.
Amelia is said to exponentially improve process transactions and is able to display feats of intelligence during standard operating procedures. Her structured record of data and policy documents also helps her conduct business with keenness and mental prowess. However, many Amelia reviews say she lacks advanced self-learning capabilities and natural conversation. Let’s hear what others think.
Amelia comes with a free trial for first-time users, after which she can be employed for $1,800 per month for up to 1,000 inquiries.