Public service robots are steadily becoming common “employees” in the workforce. May they be stationed in the backend, frontline, or at the heart of it all, these public service robots are more than capable of completing the job they were tasked to do. This is why it comes to no one’s surprise that they are starting to pop up in almost every industry: retail, hospitality, security, medical, customer service, and more. It begs the question though, how are public service robots trained for these jobs?
As the International Organization for Standardization defines service robots, these are “robots in personal use or professional use that perform useful tasks for humans or equipment”. They will also need to have a certain degree of autonomy so that they may carry out these tasks without human intervention as possible.
With such a design, public service robots can carry out jobs that human employees may or may not be reluctant to do. However, the biggest benefit that they bring is they are able to free up their human colleagues to accomplish and focus on tasks that will require more of their time and skills.
From there, these public service robots are employed by the human employer in areas and jobs they deem fit. Most importantly, they are placed in jobs where their features, technology, and capabilities are designed to carry out by their manufacturers.
Generally, all public service robots are programmed in a way they can perform all operations and tasks automatically. Depending on the manufacturer, these public service robots function on varying algorithms. Said algorithms and programs are what we call “training” in human terms.
Thanks to these algorithms, technology, and programming, these public service robots will have the ability to perform tasks and jobs they are assigned to do, similar to how a human employee would have done so. It is the languages and frameworks used by engineers and manufacturers that will vary per service robot, and most if not all will keep these confidential. For this reason, there are some service robots that are more fit for a job because they were specifically designed for it.
The flexibility and versatile design of public service robots in terms of programming allow them to be employed across sectors and industries. This explains why they can also perform a series of tasks to help out humans professionally and personally. Although, manufacturers and engineers will keep their algorithms and programming confidential as these are unique to their robots.